Landing & Auth Flow
Lightning Fast Responses
Sub-2-second AI replies powered by Claude Sonnet 4.5 with streaming output
Enterprise Security
SOC2 compliant, no data retention, end-to-end encrypted conversations
Deep Analytics
Track resolution rates, CSAT scores, and token cost in real-time dashboards
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AVEOSOFT
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Dashboard Flow
3,842
Total Conversations
↑ +18%
1.8s
Avg Response Time
↑ -0.3s
$12.40
API Cost Today
↓ +5%
94.2%
Resolution Rate
↑ +2.1%
Hourly Conversation Volume
API Quota Used
76K / 100K tokens today
3:42
PM
Billing question resolved by AI
john@acme.com — Topic: Invoice download — Turns: 3 — CSAT: 5★
3:38
PM
Escalated to human agent
sarah@corp.io — Topic: Refund request — AI Confidence: 38% — Turns: 7
3:31
PM
Onboarding walkthrough completed
dev@startup.co — Topic: API key setup — Turns: 5 — CSAT: 4★
3:25
PM
SSO configuration assisted
admin@enterprise.com — Topic: Auth setup — Turns: 4 — CSAT: 5★
3:19
PM
Password reset completed
mark@client.net — Topic: Auth issue — Turns: 2 — CSAT: 5★
AI Chat Interface Flow
3:40
PM
AI Assistant
Hi! I am your AI support assistant powered by Claude. I can help with billing, API setup, integrations, and account questions. What do you need?
3:41
PM
You
How do I connect my Slack workspace to ChatAssist?
3:41
PM
AI Assistant
To connect Slack: 1) Go to Settings → Integrations 2) Click Add Slack 3) Authorize with your workspace admin 4) Select the channel for escalation alerts. Need help with any step?
High
sarah@corp.io — Refund Request
AI Confidence: 38% | Turns: 7 | Waiting 4 min | Reason: Refund exceeds $200 threshold
Med
ops@bigcorp.com — Contract Question
AI Confidence: 52% | Turns: 5 | Waiting 2 min | Reason: Legal terminology detected
38%
AI Confidence Score
↓ Below 40% threshold
4 min
Escalation Wait Time
↓ +1 min
AI Confidence
Escalation recommended
Conversation Analytics Flow
94,320
Total API Tokens Used
↑ +23%
$187.60
Total API Cost
↓ +19%
18,864
Total Conversations
↑ +31%
$0.0099
Cost Per Conversation
↑ -9%
Daily Conversation Volume — Apr 9 to Apr 23
Resolution Rate
16,789 / 18,864 resolved by AI
Top Support Topics by Volume
4.8★
Billing Inquiries
3,240 conversations — 96% AI resolved — Avg turns: 3.1
4.6★
API & Integration Help
2,581 conversations — 88% AI resolved — Avg turns: 4.8
4.1★
Refund & Cancellation
642 conversations — 54% AI resolved — Avg turns: 6.9
First Contact Resolution
No human escalation needed
Prompt Management Flow
Current System Prompt
You are a helpful support assistant for ChatAssist AI. Help users with billing, API integrations, account settings, and feature questions. Be concise, friendly, and accurate. If confidence is below 40%, offer to escalate to a human agent.
Persona Settings
Tone: Professional and Friendly | Language: English US | Max response: 150 words | Escalation threshold: 40% confidence | Fallback model: gpt-4o-mini
150
Max Response Tokens
↑ Optimized for speed
P1
Legal or Compliance Mentions
Immediate escalation — AI must not respond to legal threats, chargebacks, or regulatory complaints
P2
Refund Requests Over $200
Route to billing team with full conversation summary — do not promise or deny refund
P3
Technical Deep-Dive After 6 Turns
Attempt AI resolution, offer escalation if no resolution by turn 6
Few-Shot Example: API Key Reset
User: My API key stopped working. AI: Go to Settings → API Keys → click Regenerate. Your old key is revoked immediately. Want me to walk you through it?
Few-Shot Example: Billing Invoice
User: I need my March invoice. AI: You can download all invoices from Billing → Invoice History. Need me to send the direct link?
API & Integrations Flow
Anthropic Claude API — Primary
Key: sk-ant-••••••••••••7f3a | Status: Active | Model: claude-sonnet-4-5 | Latency: 1.8s avg
OpenAI API — Fallback
Key: sk-••••••••••••9d2b | Status: Standby | Model: gpt-4o-mini | Triggers on Claude error
100K
Monthly Token Budget
↓ 76K used this month
99.97%
API Uptime (30 days)
↑ +0.02%
Token Budget
76K of 100K used
✅
Slack — #support-alerts
Connected — Escalations and resolution summaries posted in real-time
✅
Zendesk — Auto Ticket Sync
Connected — Resolved AI chats auto-logged as closed tickets with transcript
⏳
HubSpot CRM
Not connected — Click to configure contact enrichment and conversation sync
❌
Intercom
Disconnected — API key expired January 2026, requires re-authentication
Outbound Webhook
POST https://your-app.com/api/chat/webhook | Events: message.created, escalation.triggered, conversation.closed | HMAC signed
Team & Settings Flow
Admin
Alex Johnson — alex@company.com
Full access · Prompt editing · API management · Last active: 2 hours ago
Admin
Maria Chen — maria@company.com
Full access · Prompt editing · Analytics · Last active: 30 min ago
Agent
Sam Rivera — sam@company.com
Chat monitoring · Escalation handling · No API key access · Active now
Agent
Jordan Lee — jordan@company.com
Chat monitoring · Read-only analytics · Last active: 1 hour ago
Viewer
Casey Park — casey@company.com
Analytics read-only · No chat access · Last active: yesterday
V1 Deliverables
Complete overview of confirmed features, deliverable items, and technical architecture for ChatAssist AI.